Remote Sales Support Representative – Email & Chat

About the role

TalentPop App is seeking a results‑driven Sales Support Representative to manage all customer interactions via email and live chat. In this fully remote, non‑voice position you will turn written conversations into measurable revenue growth while delivering world‑class support.

Key responsibilities

• Handle customer inquiries through email and live chat, resolving product and order issues efficiently.
• Maintain high customer satisfaction scores and fast resolution times.
• Identify churn risks and apply proactive retention strategies.
• Spot upsell and cross‑sell opportunities during support interactions.
• Educate customers on premium features, add‑ons, and expanded services.
• Contribute to monthly expansion and retention revenue targets.

Required profile

• Minimum 1 year experience in Customer Support, Customer Success, or Inside Sales (SaaS or e‑commerce preferred).
• Excellent written English communication skills.
• KPI‑driven mindset focused on service quality and revenue growth.
• Understanding of e‑commerce operations and online customer experience.

Required skills

• HubSpot
• Salesforce
• Zendesk
• Intercom

What we offer

• Competitive base salary with commission and performance‑based bonuses.
• 100% permanent work‑from‑home setup.
• Health coverage (HMO or monthly stipend) and paid time off.
• Clear career growth opportunities in Customer Success and Sales.
• Technical requirements: reliable PC (i5 or equivalent), wired internet ≥25 Mbps, quiet professional workspace.