Administration Officer – Office Support & Coordination

About the role

The Administration Officer provides day‑to‑day implementation of support functions for the Country Office, ensuring smooth front‑desk operations, effective coordination of visits, and compliance with NRC policies. This role serves as the primary point of contact for visitors, phone calls, and internal administrative needs, supporting the Country Director and other staff.

Key responsibilities

• Receive and welcome visitors in a courteous manner.
• Answer, forward, and screen phone calls professionally; operate the NRC switchboard.
• Manage appointments and itineraries for the Country Director and guests.
• Take minutes, record, prepare, and file meeting minutes promptly.
• Register, distribute, and file incoming and outgoing mail according to NRC filing key.
• Handle shipments, receipts, and deliveries via DHL and other couriers, following up on NRC shipments.
• Maintain the petty cash fund in line with financial procedures.
• Arrange travel, including flights, hotel accommodation, and transport for staff and visitors.
• Book and prepare meeting and training rooms.
• Perform general administrative tasks such as filing, typing, updating phone lists, and managing office supplies.
• Keep accurate records of deliveries, inventory, and office archives.
• Coordinate logistics for visitors, including airport transfers and local transportation.
• Provide general administrative support to all departments while ensuring confidentiality and professionalism.

Required profile

• BA degree in Management or a related field.
• Minimum 5 years of relevant administrative experience, preferably in an INGO or humanitarian context.
• Previous experience as a Support Function Officer in a recovery or humanitarian setting.
• Strong knowledge of NRC policies, tools, handbooks, and guidelines.

Required skills