Sales Representative

About the role

Holland Dairy, one of Ethiopia's leading dairy processors founded in 2009 and supported by Veris Investments and Royal Friesland Campina, is looking for a Sales Representative to join its Sales Team in Addis Ababa. The role covers receiving customer orders, facilitating calls and issuing invoices so that customer satisfaction and sales volume are maintained.

Key responsibilities

• Make cold and warm calls to prospective leads, schedule and follow up on calls with leads and current customers.
• Answer lead and customer questions accurately, prioritising or escalating them as needed.
• Use cross-selling and upselling techniques and inform clients about promotions and discounts.
• Maintain monthly sales targets and meet personal and team sales quotas.
• Negotiate and collect orders, maintain client records and facilitate delivery of items.
• Track appointments, sales, complaints and status reports for manager review.
• Issue invoices for collected orders and ensure accuracy in Business Central and PEDS.
• Gather product and service complaints from customers, distributors and internal teams, document them in the system and in an Excel tracker, and follow up on resolutions.
• Prepare daily sales summary financial reports for finance and identify sales opportunities in the market.
• Report problems related to the FSMS to the designated person(s).

Required profile

• Degree in Business, Marketing, Management or a related field.
• Minimum 2 years of experience.
• Ability to meet or exceed monthly and quarterly sales quotas.
• Excellent verbal and written communication and interpersonal skills.
• Sales-driven, motivated and results-oriented attitude, with aptitude for persuasion and negotiation.
• Expert in time management.